OLSEVI · CLIENT CARE

Terms of Service

These terms apply to your use of the Olsevi online store, operated by Zhuzhou Huanchen Yujie Trading Co., Ltd. Please read them together with our Shipping Policy, Returns & Refunds Policy and Privacy Policy.

Our creations

Product pages describe each piece and its materials. Images may appear differently across screens. Any product shown as a preview or unavailable is not an offer for immediate purchase. Please contact us if you need clarification before ordering.

Orders and prices

Please provide accurate contact, payment and delivery details. Prices, currency and shipping charges applicable to your purchase are displayed during checkout. Review the order before submitting payment.

Orders are subject to availability and payment authorisation. If an availability or pricing error affects an order, we will contact you to resolve it. If we cannot fulfil an order that has been paid for, we will arrange the appropriate refund.

Delivery, returns and care

Our Shipping Policy explains the available delivery services and estimated times. Our Returns & Refunds Policy explains the 30-day return process. Follow the Jewelry Care guidance applicable to your piece, and contact us before attempting a treatment or repair if you are unsure.

Accounts and use of the store

Keep account access secure and tell us if you suspect unauthorised use. Do not misuse the store, interfere with its operation, submit misleading information or use it for unlawful purposes.

Website content

Please respect the rights in the Olsevi name, designs, photographs and written content. Reproduction or commercial reuse requires permission from the relevant rights holder, except where permitted by law.

Personal information

Our Privacy Policy explains how personal information is handled. You can manage browser preferences through Your Privacy Choices and contact us about requests relating to your personal information.

Consumer protections and changes

Nothing in these terms excludes or limits rights or remedies that cannot be excluded under applicable law. We may update these terms for future use of the store; changes do not remove rights attached to an order already placed.

Contact

Olsevi is operated by Zhuzhou Huanchen Yujie Trading Co., Ltd.

Email: pandaear42@gmail.com

Return correspondence address: No. 107, Area B, Xinshiji Garden, Zhuzhou, Hunan, China
湖南省株洲市新世纪花园B区107号