OLSEVI · CLIENT CARE

Shipping Policy

Shipping Information

Shipping Policy

Last updated: September 12, 2025

Olsevi orders are processed and shipped from Shenzhen, China.

Processing time

In-stock orders are usually processed within one to three business days, excluding weekends and public holidays.

Personalized, custom-made, preorder or oversized orders may require additional processing time. Any significant difference in processing time will be stated on the product page or communicated to the customer.

Shipping within the United States

The following services are currently available for eligible US addresses:

• Standard shipping: US$12, with an estimated transit time of 7–15 business days;
• Express shipping: US$15, with an estimated transit time of 5–8 business days;
• Free shipping on orders of US$200 or more.

Processing time is not included in estimated transit times.

International shipping

International shipping is available only to countries and regions enabled at checkout. Available carriers, charges and estimated delivery times will be displayed or calculated at checkout.

International orders generally take approximately 7–25 business days in transit after dispatch, depending on the destination, selected service, customs processing and local delivery conditions.

We do not currently ship to African countries, remote islands or territories, sanctioned regions, conflict zones, or addresses that carriers consider unsupported or undeliverable.

If we cannot deliver to the specified address after an order has been placed, we will contact the customer to cancel the order and issue a refund.

Duties, taxes and import charges

International shipments may be subject to import duties, taxes, customs clearance fees or brokerage charges.

Unless checkout expressly states that these charges are included, the recipient is responsible for paying them. Refusal to pay applicable import charges may result in the shipment being returned or abandoned.

Customs authorities may open parcels for inspection. Customs delays are outside our direct control.

Tracking

Where tracking is available, we will send tracking information after dispatch. Carriers may take a few days to display the first update.

Customers are responsible for providing a complete and accurate shipping address and monitoring carrier updates and delivery attempts.

Address changes and failed delivery

For address changes, please contact pandaear42@gmail.com immediately. Once processing or shipping has begun, we cannot guarantee that an address can be changed.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, unpaid import charges or repeated failed delivery attempts, reasonable return and reshipping costs may be charged or deducted from the refund where permitted by law.

Lost, damaged or delayed orders

If tracking shows an exception or your parcel has not arrived after the estimated delivery window, please email your order number to pandaear42@gmail.com.

For damaged, defective or incorrect deliveries, please contact us within seven days and provide clear photographs of the product and packaging.

Delivery estimates are provided for guidance only; specific delivery dates are not guaranteed. This policy does not affect consumers' statutory rights.