OLSEVI · CLIENT CARE

Returns & Refunds

Olsevi Store Policies

Returns and Refunds Policy

Last updated: September 12, 2025

We want you to be happy with your shopping experience at Olsevi. Eligible items may be returned within 30 days after the order is marked as delivered.

Return eligibility

To qualify for a return, products must:

• Be new, unused, unaltered and undamaged;
• Be returned with their original packaging, tags, accessories and protective materials;
• Be accompanied by valid proof of purchase; and
• Meet the requirements set out in this policy.

For hygiene and safety reasons, earrings and other pierced jewelry cannot be returned once their seal or protective packaging has been opened, unless the product is defective, damaged on arrival or incorrectly supplied.

Custom-made, personalized, engraved and final-sale products, and gift cards, are not returnable unless required by applicable law.

Requesting a return

Before returning an item, email pandaear42@gmail.com with:

• Your order number;
• The item you wish to return;
• The reason for the return; and
• Clear photographs if the item is damaged, defective or incorrect.

Please do not send items back before receiving our authorization and return instructions. Unauthorized returns may be refused. We will provide the approved return address with your return authorization.

Damaged, defective or incorrect items

Please inspect your order immediately upon receipt. If an item is damaged, defective or incorrect, please contact us within seven days of receipt.

After reviewing the information and photographs, we may offer a replacement, repair, partial refund, full refund or authorized return. Where appropriate, Olsevi will arrange or reimburse reasonable return shipping costs.

Damage caused by misuse, accidents, improper storage, unauthorized repairs, normal wear and tear, or failure to follow our jewelry care instructions is not a manufacturing defect.

Change-of-mind returns

For eligible change-of-mind returns, the customer is responsible for:

• Return shipping costs;
• Tracking and insurance;
• Customs declarations and charges; and
• The risk of loss or damage during return transit.

Original shipping charges, import duties, customs fees and taxes are non-refundable unless required by law or the return is due to our error.

Refunds

Once we receive the returned item, we will inspect it. If approved, the refund will be issued to the original payment method within 10 business days.

Your bank, card issuer or payment provider may take additional time to complete the refund. If more than 15 business days have passed since we approved your refund, please contact pandaear42@gmail.com.

Cancellations and exchanges

If you wish to cancel or change an order, please contact us as soon as possible. Once an order has entered processing or has shipped, we cannot guarantee cancellation.

We do not currently offer direct exchanges. If your item is eligible for return, you may return it and place a separate order for the replacement item.

Nothing in this policy limits any mandatory consumer rights under applicable law.